Help Center
How can we help?
Browse by topic
Guides and tutorials to help you manage your hosting. New articles added weekly.
Getting Started
- How to log into your dashboard
- Setting up your first website
- Pointing your domain to TransPark
- Installing WordPress
- Uploading files via FTP/SFTP
WordPress
- One-click WordPress install
- Updating WordPress safely
- Installing themes and plugins
- WordPress performance optimization
- Fixing white screen of death
Domains & DNS
- How to change your nameservers
- Adding A, CNAME, and MX records
- Transferring a domain to TransPark
- Setting up a subdomain
- DNS propagation — how long does it take?
- Setting up email accounts
- Connecting Google Workspace
- Connecting Microsoft 365
- Configuring DKIM and SPF records
- Troubleshooting email delivery
Security & SSL
- How SSL certificates work
- Forcing HTTPS on your site
- Password best practices
- What to do if your site is hacked
- Understanding CASL compliance
Billing & Account
- Upgrading or downgrading your plan
- Updating payment methods
- Understanding your invoice
- Cancellation and refund policy
- Using promo codes
Most popular articles
Still need help?
Our team responds within 4 hours during business hours.
How our support works
We use a ticket-based system to ensure every request is tracked, prioritized, and resolved properly. Submit a ticket through your dashboard and our engineering team will respond based on priority level. This ensures nothing falls through the cracks and you always have a written record.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday: 10:00 AM – 2:00 PM ET
Sunday & Holidays: Closed
Most tickets get a response within a few hours during business hours.
For Emergencies
If your site is completely down, mark your ticket as "Critical" and we'll prioritize it — including outside regular hours. We monitor for outages around the clock.
View system status →Tips for faster resolution
- Include your domain name and a description of what's happening.
- Screenshots or error messages help us diagnose faster.
- Mark your ticket as "Critical" only if your site is completely unreachable.