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How our support works

We use a ticket-based system to ensure every request is tracked, prioritized, and resolved properly. Submit a ticket through your dashboard and our engineering team will respond based on priority level. This ensures nothing falls through the cracks and you always have a written record.

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM ET

Saturday: 10:00 AM – 2:00 PM ET

Sunday & Holidays: Closed

Most tickets get a response within a few hours during business hours.

For Emergencies

If your site is completely down, mark your ticket as "Critical" and we'll prioritize it — including outside regular hours. We monitor for outages around the clock.

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Tips for faster resolution

  • Include your domain name and a description of what's happening.
  • Screenshots or error messages help us diagnose faster.
  • Mark your ticket as "Critical" only if your site is completely unreachable.